I’d first like to commend Corporate Farm Fresh for their quick and thorough response to my email regarding their coupon policy.
Most of the policy we already know and is pretty standard but could come in handy if you have a new cashier. I want to mention points on the Internet coupon policy to include the clarification I asked for to make sure everyone was on the same page.
- INTERNET COUPONS ARE ACCEPTED
- Internet coupons aren’t accepted for a free product (ie-can’t use free cookies up to $2 value)*
- Internet coupons are accepted for Buy 1 Get 1 items*
- Internet coupons can’t have a redemption value greater than $7
- Internet coupons must have a barcode
- Internet coupons can’t be photocopied
Dear Dana Zeliff,
Thank you for contacting us regarding the Farm Fresh coupon policy . We appreciate the opportunity to assist you.
At this time, below we have listed the full coupon policy:
Manufacturer Coupons: Coupons issued by the manufacturer containing: “terms of agreement”, face value, expiration date, and verbiage “manufacturer coupon.” They have handling instructions printed on them.
Most manufacturer coupons have barcodes on them and can be scanned. Any coupons that do not scan or do not have barcodes should be checked for validity of expiration date and purchase requirements.
Farm Fresh may issue coupons that are manufacturer coupons that contain the words “redeemable only at Farm Fresh.”
Store Coupons: Company’s discount offers in various forms of media including, but not limited to, print, electronic, newspaper, direct mailers, ad inserts, kiosks and Company websites.
Store coupons may also contain the words “redeemable only at Farm Fresh”.
When redeeming a store coupon the terms printed on the coupon must be adhered to.
Can a Manufacturer Coupon be Combined with a Store Coupon?
Yes a customer can use a manufacture coupon in conjunction with a store coupon on the same item, if it takes it below the stated retail value we DO NOT give money back. We adjust the coupon.
For example a customer has a $1 off mayo coupon with one of our own $1 off coupons but the jar of mayo is only for $1.98. We would take off the manufacturer coupon for a dollar then adjust the store coupon to 98 cents. Thus making it free for the customer but not giving money back.
Internet Coupons: Coupons printed from an internet website presented for redemption with a qualifying purchase. Coupons are accepted with the exceptions of those meeting the conditions below:
Farm Fresh DOES NOT accept internet coupons containing the following conditions:
‘Free’ product offers that do not require a purchase
Redemption value exceeding $7.00
Absence of UPC bar code
Photocopied internet coupons. Most internet sites will print a time and date stamp on the coupons, and limit each ISP address to two coupons total. If multiple coupon have the same time and date stamp this could be an indicator the coupon was photocopied, and should not be accepted. This is not a policy of the store but rather a means to prevent coupon fraud.
Farm Fresh does not accept competitor’s coupons
If we may be of further assistance, please contact customer care at 1-877-932-7948 or via email.
Customer Care Specialist
I wanted clarification on the Internet coupon policy for Not accepting coupons for “Free Product Offers”. This is my email:
Thank you for your prompt response to my coupon policy inquiry!
Could you please provide clarification to the Internet coupon policy-Farm Fresh Does Not accept ‘ Free product offers that do not require a purchase’.
ie- An Internet coupon stating FREE Tropicana OJ up to $2.50 value
ie- An Internet coupons stating Buy 1 Tropicana OJ, Get 1 Tropicana OJ FREE
Would one or both of these be accepted?
Dear Dana Zeliff,
Thank you for contacting us concerning the coupons for these items. We welcome the opportunity to assist you. The buy one get one free would be accepted.**
We strive for continued customer satisfaction and sincerely apologize for the inconvenience that this may have caused you. We appreciate you taking the time to share your feedback with us.
If you have any questions or concerns, please feel free to contact our customer service center at 1-877-932-7948.
Customer Care Specialist
I know a lot of you have had issues with the printable coupons in particular. I would recommend printing a copy of these email responses and add it to your coupon binder or box. For those of you whose local Farm Fresh has post signs stating they will no longer accept Internet coupons or similar notices: I would recommend taking a copy of this email response to the manager. You may need to have them call corporate (# on email) or you call corporate on your cell phone.
Response via email to Reader Diane’s comment:
Good Morning Dana,
I am responding to your question you had on purchasing 2 boxes of crackers and if you could use a Buy One Get One Free coupon and a .55 cents coupon. You may use the one coupon towards the Buy One Get One Free items. To use the second coupon for .55 cents, you would have to purchase an addition box of crackers. If you had a coupon that stated Buy Two Get One Free, then you could use both coupons since you would be buying three boxes of crackers. Thank you for calling in your request to our call center and have a pleasant day. J
Limit 20 coupons per person per day
Coupons will NOT be doubled that state “Do Not Double”
Please let me know if you’d like me to ask further questions and add it to the post.